Terms and conditions

1. The service and contacting us

PostForge is provided by Digital Dawes, c/o Suite RA01, 195-197 Wood Street, London, E17 3NU. For questions about these terms, your account or billing, contact support@newageleadgeneration.com. Read our privacy policy for information about personal data.

2. Your account

Provide accurate account information and keep your password secure. You are responsible for activity you authorise through your account. Let us know promptly if you suspect unauthorised access. If you act for a business or client, you must have authority to use its materials and manage its content.

3. Plans, trials and payments

Current advertised plans are shown on our pricing page. Paid plan buttons take you to Stripe checkout. Review the price, currency, applicable taxes, trial eligibility, trial end date and renewal details displayed there before purchasing.

Where checkout specifies a recurring subscription, payment is collected according to that subscription’s billing schedule until it is cancelled. A trial may convert to a paid subscription at its end unless cancelled in accordance with the checkout terms. Complimentary accounts are not charged unless their holder separately agrees to a paid subscription.

Contact support@newageleadgeneration.com to request cancellation, resolve a billing error or ask about a refund. Refund requests are considered in accordance with applicable law and the terms presented at purchase. Nothing in these terms removes statutory cancellation or refund rights. Changes to paid subscription pricing will be communicated before they apply.

4. Your materials and generated content

You retain your rights in the photos, videos, logos, text and other materials you upload. You give PostForge and its service providers permission to store and process those materials only as necessary to provide the service and operate your account.

You must have the necessary permissions for uploaded materials, including client information, trademarks, images and likenesses. Review generated captions and images before using them. AI output may be inaccurate, similar to other output or unsuitable for your intended purpose; we do not guarantee originality, copyright protection, search rankings or marketing results.

You are responsible for ensuring your final posts are lawful, accurate and comply with each social platform’s rules, advertising requirements and any applicable disclosure obligations.

5. Acceptable use

• Do not use PostForge to create or distribute unlawful, fraudulent, abusive or rights-infringing content.
• Do not upload personal data or client materials without authority and an appropriate legal basis.
• Do not attempt unauthorised access, share another person’s credentials, bypass security controls or disrupt the service.
• Do not use the service for spam, impersonation or deceptive advertising.

6. Downloads, scheduling and connections

You can download content and organise planned posts in the calendar. Keep your own copies of important work. Uploaded videos are session-only and are not stored in the Library; video downloads retain the original file format and dimensions.

Automatic posting depends on supported integrations, valid authorisation and each platform’s API approval. Saving platform credentials does not itself activate publishing. Third-party platforms may change their rules, formats or availability, and you remain responsible for content published to your accounts.

7. Availability and responsibility

We take reasonable care in providing PostForge, but cannot promise uninterrupted availability or error-free AI output. Maintenance, network problems and third-party services may affect access. To the extent permitted by law, we are not responsible for losses caused by inaccurate content you publish without review, third-party platform decisions or circumstances outside our reasonable control.

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability or consumer rights that cannot lawfully be excluded.

8. Suspension and account deletion

We may restrict access where reasonably necessary to address misuse, security risks or a breach of these terms. Where appropriate, we will explain the reason and provide an opportunity to resolve it. You can request account deletion by emailing support. Deletion and retention of personal data are explained in our privacy policy.

Account deletion and subscription cancellation are separate requests. Tell support if you want both, so any paid subscription can also be addressed.

9. Changes and disputes

We may update these terms when the service or legal requirements change. The updated date will appear on this page, and material changes affecting existing subscriptions will be communicated where required. Please contact support@newageleadgeneration.com first if you have a complaint so we can try to resolve it. These terms do not limit any mandatory protections or rights to bring a claim available under the law that applies to you.